Small orders are shipped via UPS ground. For large orders, oversized items, and hazmat products, we shop around for the best LTL freight quote. This allows us to keep the cost down and provide the best possible price. When placing your order, you are authorizing us to charge the shipping amount for UPS ground. If we find a better price using a different method, we will only charge the lower price.

If your order contains oversized item, or hazmat products and actual ups shipping is impossible or more than the calculated fee, we will contact you prior to shipping to have a difference authorized. Please make sure to provide a contact number or email where you can be reached during normal business hours so there is no delay in processing your order.

If you require freight collect shipping please have your carrier’s name, account number and contact number ready when placing your order.

All products are subject to shipping costs. All New York State sales are subject to Sales Tax. Percentage is determined by the County being shipped to. Example, Suffolk County is currently 8.625%.


Return Policies

Returns require a Return Authorization Number (R.A.N,) issued by us and; Are allowed on defective products within 14 days of delivery. All items returned must be new, unused, just as it came from our warehouse. All original manuals (if any), packaging and accessories must be included with the return. Customer will pay the shipping for the return. All products will be investigated, and if deemed defective by Concrete By Design, Ltd., we will replace the defective product. If the product is found defective, we will also reimburse you, your cost for shipping the item back to us, when a receipt is provided by the customer.

For non-defective items within 14 days of delivery: it will be at our discretion, whether we except a return or not. This will depend on the item. If we issue you a R.A.N., a 15% restocking fee will be charged for all items, and the balance applied to store credit only. Customer will pay the freight for the return and not be reimbursed.

Freight Damage: When possible shipment should not be accepted. If you accept the shipment, we may not be able to do anything. In any event, always make notations on the bills of lading before you sign them, describing the quantity of items damaged. Pictures should be taken whenever possible of the packing, products and everything. In case you do receive damaged product, call us immediately so we can figure out the best course of action for everyone.

Refused Shipments (other than freight damaged): Customers will be charged for both the cost of the Outbound freight, and the return freight, and any restocking fees will be applied, along with an additional $20 processing fee.


Warranty Claims

All warranty claims will be handled through their respective manufacturers. We will do our best to aid you in any way we can. Give us a call first to see if we can be of assistance.